Privacy Policy

Name of Company: Adansonia Inc.

Address: 3-12-11-7A Higashiueno, Taito-ku, Tokyo

Representative Directors: NISHIKAWA Kazuhiro

Email: support@adansonia-inc.com

For inquiries regarding the handling of personal information, please contact us through the inquiry form provided at the end of this Policy. Please note that we may not respond to requests that do not comply with applicable personal data protection laws.

The Company may collect the following categories of personal information from Users:

1. Contact information such as name and email address
2. Optional information such as occupation, profile image, and username
3. Log information (including IP address, date and time of use, browser type, and device information)
4. Account information such as service usage history, subscription plan, and payment records
5. Cookies and tracking information related to website visits and usage behavior
6. Information that the User voluntarily enters or stores in notes, files, or other contents within the Service

The Company shall use personal information solely for the following purposes:

1. Providing, operating, maintaining, and improving the Service (including billing and payment management)
2. Responding to inquiries and providing customer support
3. Detecting, preventing, and addressing fraudulent activities, system failures, rights infringements, and security incidents
4. Analyzing usage trends and conducting marketing activities
5. Delivering advertisements by the Company

The Company shall not provide personal information to any third party except in the following cases:

1. When prior consent has been obtained from the User
2. When disclosure is required by applicable laws or regulations
3. When necessary to protect life, body, or property, or to improve public health, and obtaining the User's consent is difficult
4. When cooperation with administrative or judicial procedures under applicable laws would be impeded by obtaining the User's consent
5. When sending anonymized or non-identifiable usage information to external analytics services such as Google Analytics

For residents of the State of California, the United States, the Company respects the rights of Users under the California Consumer Privacy Act (CCPA), including the right to "Do Not Sell My Personal Information," and provides appropriate means for exercising such rights.

The Company may entrust the handling of personal information to subcontractors within the scope necessary to achieve the purposes of use, under proper contractual management and supervision.

The Company shall respond to requests from Users concerning personal information subject to disclosure, including requests for notification of the purpose of use, disclosure, correction, addition, deletion, suspension of use, erasure, or suspension of provision to third parties. Users who wish to make such requests or file complaints regarding the handling of personal information should contact the inquiry address provided at the end of this Policy. The Company shall promptly provide instructions and respond appropriately.

When handling the personal data of individuals located within the EU, the Company processes such data on one or more of the following legal bases:

1. Performance of a contract: necessary for the performance of a contract to which the User is a party
2. Legitimate interests: where processing is necessary for the purposes of the legitimate interests pursued by the Company or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the User which require the protection of personal data.
3. Consent: to the extent consent has been obtained in relation to the use of the Service

Residents within the EU have the following rights under applicable data protection laws:

1. Right of access (to confirm whether personal data are being processed)
2. Right to rectification (to correct inaccurate information)
3. Right to erasure ("right to be forgotten") — the right to request the erasure of personal data
4. Right to restriction of processing — the right to restrict processing under certain conditions
5. Right to data portability (to receive and transfer data in a structured format)
6. Right to object to processing
7. Right to withdraw consent — the right to withdraw consent at any time in relation to processing based on consent
8. Right not to be subject to automated decision-making or profiling (if applicable)

Residents of the State of California are entitled to the following rights under the CCPA and related legislation:

1. The right to know the categories of personal information collected, used, or shared
2. The right to request deletion of personal information
3. The right to opt out of the sale or sharing of personal information
4. The right to be free from discrimination for exercising such rights

Personal information may be stored and processed on servers located within and outside Japan. When transferring data outside the European Economic Area (EEA), the Company shall implement appropriate safeguards in accordance with applicable data protection laws.

The Company shall delete personal information without delay once the purposes of use have been fulfilled or when retention is no longer necessary. However, if retention is required under applicable laws or regulations, the Company shall retain such information for the legally prescribed period and delete it promptly thereafter.

The Company uses cookies and similar technologies to enhance convenience, conduct analytics, and deliver advertisements. Through such technologies, information such as device type, browser, IP address, browsing history, and usage logs may be automatically collected. Collected information is used to improve the Service and to deliver relevant notifications. Users may restrict or refuse the use of cookies through their browser settings or the cookie banner provided on the website.

The Company may share limited personal information with trusted subcontractors or partner companies for purposes such as payment processing, advertising, customer support, and data analytics.

These third parties shall handle personal information only under the Company's instructions and within the scope permitted by this Policy, based on appropriate contractual arrangements.

Payments are processed through a payment service provider (Stripe), and credit card information and related payment details are collected and managed directly by Stripe; the Company does not retain such information.

The Company shall bear no responsibility for any acquisition of personal information by third parties under the following circumstances:

1. When the User voluntarily discloses personal information to another User or third party through functions of the Service or other means
2. When personal information entered by the User, or information entered by another User, incidentally allows the identification of an individual
3. When personal information is provided by the User on an external website linked from within notes, files, or other contents of the Service and used by such external site.
4. When someone other than the User inputs or posts information that enables identification of the User

The Company shall implement technical and organizational security measures to prevent unauthorized access, leakage, loss, or damage of personal information, including access restrictions, encryption, employee training, and log management. Further details of such security measures shall be disclosed upon lawful request to the contact address specified by the Company.

The Company shall exercise strict control over the handling of personal information of minors in accordance with the age requirements applicable in the User's country or jurisdiction of residence. If the use of the Service requires the consent of a legal guardian, such consent must be obtained prior to the provision of any personal information by the minor.

This Policy may be updated from time to time. The most recent revision date shall be indicated at the top of this document. Any amendments shall be announced on the Company's website. However, where amendments require consent under applicable laws, the Company shall obtain the User's consent through appropriate means prescribed by the Company.

For inquiries, requests, or exercise of rights concerning this Privacy Policy or the handling of personal information, please contact us at https://renala.ai/en/support

This Privacy Policy is written in Japanese, and the Japanese version shall prevail in the event of any inconsistency or discrepancy between the Japanese and English versions.

The English translation is provided for reference purposes only.